Get an online access code

Dear patients,

Please, after a payment in our hospital, ask at the payment department of Dr. Shterev Hospital for the receipt of your personal identification code. It is provided ONLY after completing the declaration - INFORMED CONSENT at the hospital registry.

We will ask you for your code for legitimacy in obtaining and commenting finished results, as well as for all references to performed medical care. If you do not provide us with your identification code, we cannot verify your identity. Thus we are not allowed to provide you with information via telephone or email.

Please note that the rules of the new data protection regulation do not allow medical records to be sent via email. Documents may need to be obtained remotely by courier, and a return receipt is required. The application for courier documents is made after filling in the "Application" in the hospital after legitimation.

These steps are for the protection of your data, and are implemented in terms of your interest.

If you are not provided with a personal identification code, please TELL US TIMELY IN THE HOSPITAL by contacting our team at the Information Department. A personal identification code CANNOT BE SUBMITTED TO YOU LATER THAN YOUR PHONE OR EMAIL.

You can read more information about protecting your data and getting completed examination results HERE.

Since April 16, 2019, an alternative method of PIN works as an additional legitimation. This code guarantees the security of personal data and patient secrecy.

On a subsequent visit to the Dr. Shterev Hospital, it is advisable to answer a secret question. The secret question, along with your personal identification code, serve to legitimize your communication with hospital representatives over the phone and online. In addition to this secret question about legitimation, operators will ask you additional questions related to your doctor's appointment and recent hospital visits, as well as the nature of the medical services provided. This way, you will be able to get information about finished lab results or feedback from your doctor for research and treatment.

The secret question and the subsequent communication questions are only used as an alternative method of legitimation in cases when the patient has changed his or her original PIN. The PIN is used to further secure online access to medical research. When a patient refuses to provide his or her new password, a secret question is used. It is also used when a patient has paid for medical services with a bank transfer or online and has not received the PIN code personally at the hospital cashier's desk. Changing the answer to a secret question or information about it just takes place after legitimation.

We ask all patients not to provide their individual PIN and the answer to the secret question stated at the hospital to third parties. This is the only way to make sure that you have made every effort to keep your personal information and patient confidentiality protected.

The new rules on personal data protection and patient secrecy at the Dr. Shterev Hospital are in line with the security standards put in place after the entry into force of the European Union Personal Data Protection Regulation of May 25 2018.